Labels in bold are written exactly as they appear in the app.
Basics
How do staff clock in?
Clock button → Absen masuk / Absen pulang; cashiers get an offer after opening a shift; shared tablets use Absen dengan PIN. Guide: Clock in, breaks, clock out
A staff member has no clock button.
Wajib absen is off; switch it on. Guide: Turning attendance on
Forgot to clock out yesterday.
The sheet asks for the real time (Tutup & lanjut); past the limit a manager closes it; auto-closed sessions count once reviewed. Guide: Forgot to clock, Review, edit and force close
Forgot to clock in.
File Ajukan koreksi; a manager approves. Guide: Leave & attendance corrections
Clocking without internet?
Chip in/out queue offline; breaks, photo punches and PIN need internet. Guide: The staff clock chip
Are breaks deducted?
Yes, unless Istirahat dibayar is on.
Requesting leave and the balance.
Ajukan cuti → Cuti; only scheduled workdays are deducted. Guide: Leave and leave balance
Sick or permission days?
Not yet a separate type; use Cuti with the reason; managers cannot file on behalf yet (use a day-off exception). Guide: Leave & attendance corrections
Where is my schedule?
Absensi page → Jadwal Saya. Guide: My schedule and timecard
Where is my payslip?
Slip Gaji Saya, after the period is approved. Guide: My payslips and loans
Forgot password.
Reset by email. Guide: Forgot password
Forgot the attendance PIN or locked out.
A manager sets a new PIN; lockouts last 15 minutes; meanwhile use the clock button on your own phone. Guide: Shared-tablet PIN clock
Managers
Who has not arrived?
Sekarang → Belum absen, refreshes every 2 minutes. Guide: Now, timecards, recap & export
Closing a forgotten session.
Tutup with the real time and a reason. Guide: Review, edit and force close
gaji harian. / Hours missing from totals or daily pay.
The record is flagged; once reviewed its hours count. Guide: Review, edit and force close
Editing a punch; is the original lost?
No; every edit needs a reason and is kept in Riwayat; only the owner may edit their own record.
Approving leave and corrections; a manager's own.
Setujui in Pengajuan; no self-approval. Guide: Leave & attendance corrections
A Supervisor needs attendance access.
Owner grants the attendance keys per person. Guide: Permissions, approvals and PINs
Can managers see pay rates?
Yes by default; switch Lihat Penggajian off per person or use a custom role. Guide: Payroll Guide (Owner, HR, Finance)
Overtime: approving and paying.
Approve in the queue; pay it as a manual + line. Guide: Now, timecards, recap & export, Pay period
Who is late most often?
Click those headers to sort. Guide: Now, timecards, recap & export
Sending figures to the accountant.
Payroll CSV, recap CSV, A4 slips. Guide: Export, tax, social security, THR
Staff leaving or coming back.
End the membership (no future dates yet), reactivate later; do not delete. Guide: End a membership (staff leaving)
One person in two outlets.
Tick both outlets, pick the outlet per day in the schedule. Guide: Staff list and detail sheet
"Not assigned to this outlet."
Add the outlet under Lokasi and reload. Guide: Staff list and detail sheet
Specific cases
Night shift 20:00 to 03:00.
Works across midnight everywhere. Guide: Schedules & time zone
Shift swap.
Not yet; two date exceptions. Guide: Schedules & time zone
Public holidays and holiday pay.
Not yet; day-off exceptions and a manual allowance line.
Is monthly pay cut for missed clock-ins?
No; only unpaid leave and start/end dates reduce it. Guide: Pay period
Joined mid-month.
Prorated from the pay profile Berlaku sejak date; set it to the join date. Guide: Pay profile
Unpaid leave.
Appears as a Cuti deduction on scheduled workdays only.
BPJS, PPh21, THR.
Not computed; recurring deductions, a manual THR line, export to the accountant. Guide: Export, tax, social security, THR
Staff loans.
Issue with an installment; deducted automatically; no staff request yet. Guide: Staff loans
Send payslips to everyone.
Not yet; staff self-serve, or WhatsApp one by one. Guide: Payment and payslips
Split shift.
One start and end per day; use a break for the gap. Guide: Schedules & time zone
Statutory overtime tiers.
Not yet; compute tiers by hand and add a manual line.
Attendance changed after payroll approval.
Locked records refuse edits; use Sesuaikan periode or reopen. Guide: Pay period
Unusual cases
Buddy punching.
PINs can be shared and take no photo; use photo-required chip punches, change leaked PINs, cross-check. No face recognition.
Staff change the phone clock.
Server time is used and marked; offline punches keep their time.
Clocking from home; GPS geofence.
No geofence; location is recorded when allowed; use the outlet tablet PIN.
Fingerprint machine import.
Not available; use the tablet PIN instead.
Two people want the same PIN.
Refused; PINs are unique.
Internet down all day, staff use the PIN.
PIN needs internet; use the chip on personal phones (queued) or corrections afterwards.
A staff member deleted by mistake.
No undo; re-invite; use end membership for leavers. Guide: End a membership (staff leaving)
The owner wants to clock in too.
Switch it on for the owner; only the owner edits their own record.
Who approves a manager's leave?
The owner or another approver; no self-approval.
Clocked in at the wrong outlet.
Saved for the active outlet with a warning; check the picker, note it via Edit.
Outlets in different time zones.
One business time zone; no per-outlet zones yet.
Old correction requests never approved.
Requests do not expire; review weekly.
A leaver with an open loan.
Settle with Bayar or a manual line before ending the membership. Guide: Staff loans
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