Questions, answered.

It is built for food, drink and retail: cafés, restaurants, warungs, bakeries, bars and shops. Tell us how you work and we will say plainly whether it fits, including features that are still coming soon.

No. Sansflow POS runs in the browser on the tablets, phones and laptops you already have. Receipts print to 58 mm Bluetooth thermal printers from Chrome on Android or a laptop.

Yes. Set up your own order types, each with an optional fee. Bills can stay open while guests order more, and delivery orders move through their own status board.

We read it, then contact you on WhatsApp or by phone to agree a time that suits you, usually within 72 hours. Bigger setups can take a little longer to plan.

No. If you can, have your menu and the tablet, phone or laptop you would sell on close by, so we can show Sansflow on your own setup.

Because Sansflow exists to help small businesses grow. The Free plan is meant to be enough to run a real shop, with no time limit, and the paid plans are what keep it free. When a trial ends, nobody is locked out.

Every new business gets all Pro features free for 30 days, with no card needed. When the trial ends, keep selling on Free, or pick the paid plan that fits you.

No. The price you see is the price you pay. Sansflow is not a VAT business, so there is no VAT on your invoice.

Micro is Rp 799.000 a year, 33% less than paying monthly. Pro and Business are pay 10 months, use 12: Rp 3.500.000 and Rp 5.990.000 a year, 17% less.

The first 50 paying outlets, or anyone whose first invoice is paid by 31 March 2027, whichever comes first. It takes 30% off your first six paid months, with free menu import and remote setup. After that you pay the list price, locked for 12 months. Monthly billing only.

Yes, on your first paid invoice. If Sansflow isn’t a fit within 30 days, ask and we refund it.

No, it’s one offer per business. Every discount prints its end date on the invoice, and if you upgrade, you keep the same percentage off.

Micro includes 5,000 transactions a month under fair use. Going past it never locks the till: you can always keep selling. If an outlet stays above 5,000 orders for two months, we’ll suggest Pro.

On Micro, Pro and Business, as many as you need. There is no fee per staff member. The Free plan has two logins: the owner and one cashier.

Pro or higher. Free and Micro don’t include the kitchen display. Every new business can try it free for 30 days with Pro.

Stock, ingredients and recipes are included in Pro, Business and Enterprise. On Micro they are an add-on at Rp 49.000 per outlet a month, or Rp 490.000 a year. Free does not include them.

Pro or higher. Free and Micro don’t include the customer display. Every new business can try it free for 30 days with Pro.

By bank transfer or QRIS. Invoices are drafted on the 1st and due on the 8th. If one is still unpaid 7 days later, the account moves to Free, and your records are kept.

Yes. The change takes effect at the end of the period you already paid for, and monthly plans aren’t refunded for part of a month. If you move to a smaller plan, your existing data stays.

Any modern browser on an Android tablet or phone, an iPad, an iPhone or a laptop. There is also an Android app in beta, from sansflow.com/downloads.

Yes. Open it in Safari and add it to your home screen from the Share menu. An iPad makes a great till or kitchen screen. Apple’s browsers can’t talk to Bluetooth printers yet, so print receipts from an Android device or a computer on the same account.

58 mm Bluetooth thermal receipt printers, from Chrome or Edge on Android, Windows and Mac. Apple’s browsers can’t talk to Bluetooth printers yet, so print from an Android device or a computer on the same account.

Any modern browser on an Android tablet, iPad, laptop or phone, or the Sansflow Android app. An iPad makes a great kitchen screen. On a phone the columns become tabs.

The device you run the till on, plus a second monitor that faces the guest. The display opens as a second window of the same browser and follows the till from there.

The till keeps your menu on the device and your staff can keep saving open bills. They sync the moment you are back online. Taking payment needs a connection, so every payment is confirmed online. With the Android app, tills and kitchen screens on the same Wi-Fi pass orders to each other directly.

Yes. CSV export is on every plan, Free included. You can also save the daily or monthly report as a PDF, and Business adds an export for your accountant.

Yes. Sales are shown net of refunds, and each order records how it was paid, so the end-of-day report matches the drawer.

The Free plan shows the last 30 days, and your data is kept forever. Micro, Pro and Business keep your full report history. If you move to a smaller plan, your existing records stay.

Nothing is lost. A smaller plan limits new records and never deletes old ones.

Yes. Sales by hour shows every hour of the day, and you can filter the report by morning, afternoon, evening or night.

On Micro and up, a daily report arrives by email, alongside AI daily and shift insights: 150 a month on Micro, 300 on Pro and Business.

Yes, with the multi-outlet dashboard on Business and Enterprise.

Cash, QRIS, card or bank transfer, and pay later for regulars and invoices. Each order records how it was paid, so the end-of-day report matches the drawer.

Not yet. Split bill is coming soon on the Business plan, together with EDC.

Only the products you set as needing the kitchen. Items set as ready to serve skip the kitchen display.

Yes. Screens are unlimited on Pro and up. Split the kitchen into stations and each screen shows only the items for its station. Items without a station show on every screen.

The timer counts from the moment the order was placed. It turns amber at 10 minutes and red at 20, until the ticket is marked ready.

Each product has a station. Tag your drinks to Bar and your food to Kitchen, and each screen shows only its own items. A product with no station shows on every screen.

The bill name or number, each drink with its quantity, variant, add-ons and notes, and how long the ticket has been waiting.

The barista taps Ready and the ticket moves to the ready column. One more tap marks it completed and clears it from the bar.

Not with the preset Barista role. It opens the station, not the till, and it can’t see financial reports. You can change what each staff member may do in their role.

Your promo images and YouTube videos on a loop, with your tagline. You choose how long each slide stays. With no media added, it shows your name, logo and the time.

Yes. Switch off the feedback survey in the customer display settings, and after payment the screen goes straight back to your promos.

Into Transactions, under Feedback: average rating, response rate, the spread from one to five and the most chosen answers, filtered by date. The owner dashboard also counts this week’s and this month’s responses.

Not easily. It runs in full screen with the cursor hidden, and leaving it asks for a 4-digit exit PIN that you set in the settings.

Yes. Link a product to its recipe and every sale deducts the ingredients. You get a low-stock alert before you run out, and you can order from suppliers and receive the stock in the same place.

Run the daily reconciliation. Enter what you actually counted and Sansflow shows the variance per item, then updates the stock to your count.

Yes. Add your suppliers, create a purchase order and mark it received when the delivery arrives. The received items go straight into stock.

Yes. The stock card lists every movement for an item, from sales and deliveries to waste and adjustments, with the balance after each one.

Pieces, grams, kilograms, millilitres and litres. Each ingredient keeps its own unit, cost per unit and low-stock level.

Yes. Start from roles like cashier, kitchen, barista, supervisor and manager, or build your own. Discounts need permission, refunds need a manager to approve, and an audit log shows who did what.

Yes. Every paid plan lets you switch single permissions on or off per staff member. On Business you can also build custom roles.

Staff check in and out on their own device. Sansflow saves the time, their GPS location and a photo, and you see every entry on the attendance calendar.

The cashier counts the closing cash. Sansflow compares it with the expected cash from the shift’s sales and cash movements and shows any difference.

Staff PINs are coming soon. For now, each staff member signs in with their own login.

A person reads every message. We reply within 72 hours, sooner for simple questions; complex requests can take a little longer.

Inside Sansflow POS, open Settings, then Support, and choose Report a Problem. It goes straight to the team and our reply appears there. If you can’t log in, email hello@sansflow.com instead.

English or Bahasa Indonesia, whichever you are more comfortable with. The app itself runs in both.