Help centre
How can we help?
Search every answer we have written, or reach a real person on WhatsApp.
Popular
What owners ask most
Topics
Browse by topic
Every answer on the site, grouped the way you run the business.
Guides
Learn the product
Each part of Sansflow has its own page: what it does, how it works and which plan has it.
Set up
Get a device ready
Download the app
The Android app, and how to add Sansflow to the home screen on iPad, iPhone, Windows and Mac.
DownloadsConnect a printer
58 mm Bluetooth thermal printers, from Chrome or Edge on Android, Windows and Mac.
Install stepsChoose hardware
Nothing special to buy. What works, and what we suggest if you are buying new.
HardwareSee it with us
A short call where we set Sansflow up around your business and answer your questions.
Book a demoContact
Still need help?
A real person reads every message and replies within 72 hours, sooner for simple questions. English or Bahasa Indonesia.
+62 852-1503-6025
Monday to Thursday, 10:00–16:00 WIB.
hello@sansflow.com
Any time. Best when you can’t log in.
In the app
Settings, then Support, then Report a Problem. Our reply appears in the same place.
System status
Check here first if something stops working for everyone.
Office visits in Jambi are by appointment. Message us on WhatsApp first. Contact
About getting help.
More in the FAQ.
A person reads every message. We reply within 72 hours, sooner for simple questions; complex requests can take a little longer. The WhatsApp line is staffed Monday to Thursday, 10:00 to 16:00 WIB.
Inside Sansflow POS, open Settings, then Support, and choose Report a Problem. It goes straight to the team and our reply appears there. If you can’t log in, email hello@sansflow.com instead.
Check the system status page at status.sansflow.com first. If it shows everything running and you still have trouble, message us on WhatsApp.
English or Bahasa Indonesia, whichever you are more comfortable with. The app itself runs in both.
