My orders

Labels in bold are written exactly as they appear in the app.

The order list

Pesanan saya: "Delivery and payment status of each order." A salesman sees their own orders. Each order shows its number (for example SO-2609-201), customer, date, total, a delivery badge (Belum dikirim not sent, Dalam pengiriman out for delivery, Terkirim delivered, Gagal kirim failed) and a payment badge (Belum bayar unpaid / Lunas paid). With a return: "Returned {amount}". A cancelled order shows Dibatalkan, a struck-through total, "Reason: {reason}" and no action buttons.

On desktop (1024 and up) the list is a table with No., Pelanggan, Total, Pengiriman, Pembayaran, Aksi. Aksi uses icons (the name appears on hover): view proof, out for delivery, delivered, failed, cancel, return, collect payment, share status, print. When the icons do not fit, the table scrolls sideways.

Which buttons show depends on status:

Marking delivery

• Dikirim: status becomes Dalam pengiriman.
• Gagal: dialog Pengiriman gagal, Catatan (opsional) (max 200 characters), Tandai gagal. The order can be marked Dikirim again.
• Terkirim: opens Bukti kirim (below).

Proof of delivery

1. Tap Terkirim. The Bukti kirim sheet shows number, customer and total.
2. Fill Diterima oleh (Nama penerima; required when the receiver signs).
3. Ask the receiver to sign in the Tanda tangan penerima box; Urungkan removes the last stroke, Hapus clears it.
4. Optional: Ambil foto (Foto barang diterima (opsional); Ganti foto / Hapus foto).
5. Time and location (when the phone allows) are recorded when Terkirim is pressed. Tap Terkirim.

Signature and photo are optional: an order can also be marked delivered with no proof, and Lihat bukti kirim then says "This order was marked delivered without a proof of delivery." An existing proof shows Diterima oleh, Waktu, Lokasi (Buka peta or Tidak tercatat), the signature and photo. With no signal the proof is kept on the device and the row shows Terkirim, menunggu sinyal; no other delivery action is offered meanwhile. Proofs are deleted automatically per the manager's retention setting (see The manager side); a deleted photo reads "Foto sudah dihapus".

Cancelling an order

Batalkan (only before it is sent) opens Batalkan pesanan?: goods go back to stock and an unpaid invoice is cancelled with it; a sent order cannot be cancelled. Enter Alasan (at least 3 characters), tap Batalkan pesanan or Jangan batalkan (keep). Refused when the order already has a payment ("Ask a manager to void the payment first."), was already refunded, or was already sent.

Returning items

Retur barang (delivered orders only) opens a sheet: pick quantities the customer sends back; the value is posted as a credit note on the order's invoice. Each line shows price, terjual (sold), sudah diretur (already returned) and a cap (maks.). Set quantity with Kurangi / Tambah, enter Alasan retur (at least 3 characters). The Kembalikan ke stok switch: turn it off for damaged or unsellable goods (the money is credited, stock does not go up). Tap Catat retur {amount}.

Collecting payment

Terima pembayaran shows Total pesanan, Diretur, Sudah dibayar, Sisa tagihan. An order with no invoice gets one when the payment is recorded. Enter Jumlah dibayar (a part payment is fine, at most what is owed), pick Tunai (cash), Transfer or QRIS, tap Catat pembayaran. It then shows what is left or "Paid in full". Buka faktur opens the invoice. Needs a connection: offline it shows Perlu sinyal and the button is off. A retry after a lost answer is recorded once.

Printing the delivery note (A5)

Cetak surat jalan opens an A5 Surat jalan preview (10 mm margin): business name, No. pesanan, Tanggal, Pelanggan, an Barang / Jml / Harga / Total table, Potongan tier (sudah termasuk) when there is one, Total, Diretur and Total bersih after a return, and two signature boxes Pengirim (sender) and Penerima (receiver). Tap Cetak to print from the browser or device.

Sharing a status link

Bagikan status opens Tautan status pesanan: the customer sees status, items and total without signing in; the link works 30 days (or 30 days after delivery) and can be withdrawn. Tap Buat tautan. The link is shown only once, with its expiry date. Choose Bagikan (when the device supports it), Kirim lewat WhatsApp or Salin (copy). Cabut semua tautan pesanan ini withdraws every link. One order holds at most 10 live links.

The link is /track/<token> on the app address. The customer page shows Pesanan {number}, Perjalanan pesanan (Dipesan, Dalam perjalanan, Terkirim, or Pengiriman belum berhasil / Dibatalkan), Barang, Total, and Diretur / Total bersih after a return. A wrong or expired link shows Tautan tidak berlaku.