Requesting a void on an open bill

Labels in bold are written exactly as they appear in the app.

The basic rule

Items not yet saved can be removed from the cart. Items already saved to the bill ("Tersimpan") cannot be reduced or deleted through the cart ("Item tersimpan hanya bisa dihapus lewat Batalkan"). There are two scopes: Item terpilih (reduce or remove one or more items, which is what "editing a bill" means) and Seluruh transaksi (the Batalkan button under the cart). The short cashier steps are in Cancelling items or a bill; this page goes deeper.

The item void control only shows for people holding Ajukan Void. The built-in Cashier role deliberately lacks it (a code comment says cashiers can add items but not reduce them). Waiter-Cashier, Supervisor, Manager and Owner hold it. See Permissions and PINs needed.

Steps

1. Load the bill on the POS, then tap a saved item, or tap Batalkan for the whole bill. The dialog Batalkan item or Batalkan transaksi ini opens with the items and Jumlah yang dibatalkan.
2. Fill in Alasan (wajib). The submit buttons only enable once the reason has at least 3 characters. The manager reads this reason and it is kept in the Audit Log.
3. If your role cannot approve by itself, the subtitle says "Perlu persetujuan manajer." and there are two buttons: Kirim permintaan and PIN manajer.
4. Kirim permintaan: "Permintaan dikirim ke manajer" appears. While waiting, the POS shows a yellow card "Permintaan pembatalan menunggu manajer ({amount})" with the hint that the manager can approve from their own screen or type their PIN on this device.
5. Or PIN manajer: tap PIN manajer, pick the approver under Siapa yang menyetujui? (one name is preselected), have them type their PIN in PIN manajer, then Batalkan dengan PIN. The void happens at once and is recorded under the approver's name. Kembali returns to the normal request.
6. If the person opening the dialog holds Setujui Void themselves, the subtitle says "Ini akan tercatat atas nama Anda." and there is one Batalkan button; no request is made.

The answer you see

The answer shows once on the screen that has that bill open: "Pembatalan disetujui oleh {name}" (the items leave the cart), "Pembatalan ditolak oleh {name}: {reason}", or "Permintaan pembatalan ditutup: bill ini sudah tidak terbuka." An answer that already existed before you opened the bill is not shown again.

When the bill closes first

If the bill is paid, voided or closed through another door (another device, a manager PIN) before anyone answers, the server closes the request itself as cancelled. The requester sees "Permintaan pembatalan ditutup: bill ini sudah tidak terbuka." Nothing is voided.