Cancelling items or a bill

Labels in bold are written exactly as they appear in the app.

The basic rule

Items not yet saved can be removed from the cart directly. Items already saved to a bill are tagged "Tersimpan" and can only be reduced through Batalkan; tap such an item to start. A cancellation needs a reason and approval.

Cashier: requesting

Load the bill, tap a saved item (or Batalkan under the cart for the whole bill). The dialog Batalkan item / Batalkan transaksi ini lists the items and Jumlah yang dibatalkan. Fill in Alasan (wajib). If your role cannot approve itself the subtitle says "Perlu persetujuan manajer."; tap Kirim permintaan ("Permintaan dikirim ke manajer") and a card "Permintaan pembatalan menunggu manajer" shows on your screen. Alternative: PIN manajer: pick the approver under Siapa yang menyetujui?, type their PIN and tap Batalkan dengan PIN (recorded under their name; wrong PINs count down and too many lock for 15 minutes). The result is shown once: approved by {name}, rejected by {name} (with reason), or closed because the bill is no longer open.

Manager: approving

Devices with the approve permission show a yellow strip "{n} permintaan pembatalan menunggu" with one button per request, oldest first; new requests also toast, and the POS menu entry carries a count badge. Tap a request: Permintaan pembatalan shows Diminta oleh, Bill, Cakupan (Item terpilih / Seluruh transaksi), the items, the amount and the cashier's reason. Choose Setujui & batalkan (recorded under your name) or Tolak with an optional Catatan jika ditolak. If the bill was paid, cancelled or closed elsewhere the request is tagged Ditutup; tap Tutup permintaan to clear it.