Labels in bold are written exactly as they appear in the app.

Steps: checking the trail

Open Log Audit. Search a bill or order number, or use Filter.
Tap a row to open its detail: Ringkasan (Siapa, Kapan, Di mana, Terkait), Alasan or Catatan, Item, and Rincian (amount, scope).

Entries that appear

Label in the Audit Log	When	Key content
Pembatalan diajukan	The requester taps Kirim permintaan	Items, amount, reason, scope
Item bill dibatalkan / Bill dibatalkan	A void succeeds (approved, direct, or with a PIN)	Reason, amount, items, how it was approved (approval) and the approver's name
Permintaan pembatalan ditutup	The bill is no longer open: closed automatically by the trigger, or when an approver taps approve or reject	cause:, review or backfill; bill status
Permintaan pembatalan ditolak	An approver taps Tolak	Rejection reason
Refund diajukan	Kirim Permintaan Refund	Amount
Refund disetujui / Refund ditolak	Setujui or Tolak	Amount and approver

Pembatalan diajukan Perlu dicek

Penjualan & transaksi · Budi · 23 jam yang lalu

Ringkasan

SiapaBudi

KapanJumat, 25 September 2026 · 12.36 WIB

Di manaKemang

TerkaitBill B-260925-7c1d

Alasan

Tamu batal pesan, belum dimasak

Item

Ayam Bakar 2 × Rp 18.000Rp 36.000

Ayam Kalio 4 × Rp 18.000Rp 72.000

Ayam Rendang 3 × Rp 18.000Rp 54.000

Total itemRp 162.000

CakupanSeluruh bill

Detail teknis⌄

Wrong PIN attempts are also written by the server, shown as PIN persetujuan pembatalan salah.

Common mistakes

An approver without a PIN. The cashier can only send a request; have the approver set a PIN under Pengaturan → Akun & keamanan → Keamanan (Permissions and PINs needed).
A role without the permission. The built-in Cashier lacks Ajukan Void, so there is no void control. Someone without Setujui Void sees "Anda tidak punya izin untuk itu." For refunds: "Anda tidak punya izin menyetujui refund. Minta owner, manager, atau supervisor."
Approving after the bill was paid. Nothing is voided; the request is closed ("Bill itu sudah ditutup, jadi permintaannya ditutup."). Money already received is corrected with a refund.
Sending a request twice. One request per bill; wait for the answer or use PIN manajer.
A partial refund on a Paket. The quantity is locked; the whole Paket line is requested.
The Permintaan Refund tab is missing. It only shows for the Owner and holders of Setujui Refund; check the person's role or permissions.
A lazy reason. The reason is the only context the owner reads in the Audit Log; write what happened.

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