Labels in bold are written exactly as they appear in the app.
The full list of permissions and who holds what is in Permissions, approvals and PINs; this page summarises only what concerns voids and refunds.
Permission keys involved
| Activity | Permission (role editor label) | Built-in roles holding it* |
|---|---|---|
| See the void control on a bill item | Ajukan Void (Request Void) | Owner, Manager, Supervisor, Waiter-Cashier (not Cashier) |
| Approve a void, void directly, type a PIN on the cashier's device | Setujui Void (dan pegang PIN) (Approve Void and hold a PIN) | Owner, Manager, Supervisor |
| Open the Transaksi page | Lihat Transaksi | many roles |
| Open order detail | Lihat Detail Transaksi | many roles |
| Request a refund | Ajukan Refund | Owner, Manager, Supervisor, Cashier, Waiter-Cashier |
| Approve a refund | Setujui Refund | Owner, Manager, Supervisor |
| See the Audit Log | Lihat Log Audit (the page) | Owner, Finance (not Manager) |
Custom roles pick their own and per-user overrides can switch permissions off. Request Refund and Approve Refund also need View Transactions and View Transaction Detail (the role editor adds them automatically).
The void approval PIN
- An approver sets their own PIN in Pengaturan → Akun & keamanan → Keamanan → PIN persetujuan void (4 to 8 digits). Only holders of Setujui Void see that row. Steps are in Permissions, approvals and PINs.
- On the cashier tablet the Siapa yang menyetujui? list only contains active members who hold Setujui Void and have set a PIN. With nobody listed, only Kirim permintaan works.
- The PIN is only used on the PIN manajer path. Approving from your own screen (the POS strip) asks for no PIN because you are signed in with your own account.
- Refunds use no PIN: approval goes through the approver's account.
Who sees what
| Person | Open bill (void) | Paid order (refund) |
|---|---|---|
| Requester (Waiter-Cashier, etc.) | Yellow "waiting for manager" card, then the answer once | The Refund section of the order detail: MENUNGGU, approved, or rejected with a reason |
| Approver | Yellow strip, badge on the POS button, toast | The Permintaan Refund tab in Transaksi (Owner and holders of Setujui Refund, including Manager and Supervisor) |
| Owner | Everything, plus the Audit Log | Everything, plus the Audit Log |
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