Guide · Cashier

Voids, refunds & approvals

There are two correction paths. (1) A bill that is still open: saved items cannot be deleted freely; the cashier or waiter taps the item or Batalkan, fills in a reason and taps Kirim permintaan. A manager sees the yellow strip "{n} permintaan pembatalan menunggu" on the POS screen and chooses Setujui & batalkan or Tolak. An approver can also void directly, and the cashier can ask a manager to type their PIN manajer on the cashier's device. If the bill is paid or closed first, the request is closed automatically. (2) An order that is already paid: open Transaksi, pick the order, Ajukan Refund, choose items and quantities, fill in Alasan, Kirim Permintaan Refund. Approval is on the Permintaan Refund tab (visible to the Owner and to holders of Setujui Refund, which are the built-in Manager and Supervisor). A Paket (bundle) line can only be refunded whole (its quantity is locked to the whole line) and its contents go back to stock automatically. Every step is recorded in the Log Audit.

Who it is for

Cashier, waiter to request; manager, supervisor, owner to approve

Time to complete

about 30 minutes

In this guide

5 guides

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