Guide · Selling & customers
Customers and Loyalty
Pelanggan → Pelanggan holds every guest from the till and the reservation book, recognised by phone number. Add, search, group and export guests, open their history and points, and enrol members there. The loyalty programme is set in the Pengaturan section at the bottom of the same page: Poin loyalti (spend per point, point value, minimum to redeem), Referal & cashback, and Tier keanggotaan (membership tiers). Members get a digital QR card to share on WhatsApp or print. The cashier adds the guest at payment and redeems points in Tukar poin. Guest reviews come in through the public review page and the customer-display survey, and are read in Penjualan → Ulasan & Masukan.
- Who it is for
- Owner, manager
- Time to complete
- about 10 minutes
- In this guide
- 4 guides
| Nama | Telepon | Total Pesanan | Total Belanja |
|---|---|---|---|
| Budi | 0812-0000-0000 | 6 | Rp 684.000 |
| Sari | 0812-0000-0001 | 3 | Rp 618.000 |
| Dewi | 0812-0000-0002 | 8 | Rp 728.000 |
In this guide
- 01The customer listThe Pelanggan page · Adding a customer · Customer details · Adjusting points2 min read
- 02Points, tiers and referralWhere · Loyalty points · Referral and cashback · Membership tiers2 min read
- 03The digital member cardEnrolling a member · Sharing the card · What the member sees2 min read
- 04Reviews and feedbackWhere feedback comes from · The guest's review page · Reading feedback2 min read
More in Selling & customers
Still need help?
Talk to a person
Our support team answers on WhatsApp and email.