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Part 2 of 4 · 2 min read

What the guest sees

Who it is for: Owner, manager

Labels in bold are written exactly as they appear in the app.

1. Scan and pick

The guest scans the table QR with the phone camera (no app, no account). The page shows the business and outlet and "Kamu memesan untuk Meja A4" (you are ordering for table A4), category tabs, then the menu with photos and prices. Tambah adds an item; sold-out items read Habis. There is no variant or add-on picker here; special requests go in the note. Lihat pesanan (view order) appears with the item count.

2. Review and send

The Tinjau pesananmu sheet: change quantities with - / +, delete with the bin (with Urungkan), Tambah catatan for a note the staff see, type Nama kamu (required, used to deliver the order), then Kirim pesanan.

3. Status

Three steps (Diterima, Sedang dikonfirmasi, Diterima), the title Menunggu konfirmasi staf, the items and the total; Muat ulang status refreshes. Accepted: Pesanan diterima, "pay at the till when you are done", with Pesan lagi (order more). Rejected: Pesanan ditolak. Not handled in time: Pesanan kedaluwarsa, scan again.

Messages a guest may see

"Sudah ada pesanan menunggu untuk meja ini" (one waiting request per table: staff must handle it first); "Tunggu beberapa detik" (sent too fast); "Beberapa item baru saja habis" (stock changed); "Isi nama kamu" / "Tambahkan minimal satu item" (required field); Pesan-sendiri tidak tersedia (Self-Order is off); QR tidak valid (the QR was replaced or revoked); "Pesanan belum terkirim, keranjangmu aman" (connection problem, tap Coba lagi).

Payment

QR orders are not paid on the phone. An accepted order joins the table's bill and is paid at the till like any other bill.

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