Skip to content
Book a demoStart free

Part 7 of 7 · 2 min read

Troubleshooting and roles

Who it is for: Owner, manager, roaster and production staff

Labels in bold are written exactly as they appear in the app.

Error messages and fixes

Message or symptomCauseFix
"Aplikasi Produksi belum aktif" / "Produksi belum aktif"The plan has no Modul Manufaktur, the invoice is not verified, or the account lacksOwner adds the module on Paket; give a Production role
"Modul Manufaktur belum aktif untuk bisnis ini."Server refuses because the feature is offSame as above
"Anda tidak punya izin untuk tindakan ini."NoUse the Roaster / Produksi role
Order baru, Pengaturan, Mulai buttons missingProduksi (lihat saja) roleGrant manage
Biaya & margin card missingNoOwner grants the revenue permission (or a finance role)
"Belum ada produk dengan resep..."No product has a recipeBuild a recipe in Gudang & Bahan → Resep
"Produk ini belum punya resep."Recipe removed after the product was pickedBuild the recipe, retry
"Stok bahan mungkin kurang"On hand minus other orders' holds is not enoughWarning only; add stock or lower the quantity
"Stok bahan tidak cukup untuk jumlah aktual."At Selesaikan order stock is below the actualsRecord Barang masuk or lower the actuals
"Lot bahan tidak cukup..." / "Lot yang dipilih tidak cocok dengan bahan."Chosen lot too small or wrongPick another lot or Otomatis (FEFO)
"Selesaikan tahap wajib dulu." / "Masih ada tahap wajib yang belum selesai."A required stage is not SelesaiFinish it, or make it optional in settings for future orders
"Selesaikan tahap wajib sebelumnya dulu."Stage locked "Setelah {stage}"Finish the earlier stage
"Tahap wajib tidak bisa dilewati."Lewati on a required stageTandai selesai
"Tahap ini sudah selesai atau dilewati." / "Tahap tidak ditemukan. Muat ulang halaman."Stale screen or two people at onceReload
"Status order sudah berubah. Muat ulang halaman."Someone else changed the orderReload
"Isi jumlah hasil jadi dulu."Hasil jadi emptyFill it, then complete
"Berat tidak boleh negatif." / "Data sangrai di luar batas..."Figures out of rangeCorrect them
"Total gram kemasan melebihi hasil produksi."Packs exceed the outputReduce the count or size
"Produk kemasan tidak valid atau sama dengan produk curah."Bulk product picked as packPick another pack product
"Biaya overhead harus 0 atau lebih." / "Umur peringatan harus antara 1 dan 120 bulan." / "Nilai cupping di luar batas..."Invalid numberCorrect it
"Order tidak bisa dimuat." / "Tidak bisa dimuat."Network or serverCoba lagi
Lot masuk empty ("-")The ingredient does not track expirySwitch it on for the ingredient
Label cut offToo many lines for the sizeUse 70 x 50 or reduce the fields
Lacak lot "Tidak ada lot hasil produksi dengan kode ini."Typo, or the order is not finishedCheck Kode lot on a Selesai order

Roles table

ActionRole or permissionNotes
Add Modul ManufakturOwner on the Paket pageActive after payment is verified
Create Production rolesKelola Role Kustom (owner)Templates Roaster / Produksi, Produksi (lihat saja)
View list, orders, Lacak lot, Bandingkan sangraiRead-only
Order baru, confirm, start, stages, actuals, complete, packs, cupping, lot details, Pengaturan produksiIncludes view automatically
Biaya and Biaya & margin cards(plus manage for the 30-day summary)Owner always
Print label(button on a finished order)Through the browser print dialog

Was this helpful?

Still need help?

Talk to a person

Our support team answers on WhatsApp and email.

Chat on WhatsApphello@sansflow.comVisit the support centre