Labels in bold are written exactly as they appear in the app.
Refusal messages the cashier can see
These appear at payment when the server refuses a package. In every case nothing has been charged and the cart is safe; the cashier stays on the payment step.
| Message on the cashier screen | In plain words | What to do |
|---|---|---|
| "{name} is only sold {start} to {end}. Nothing was charged; the cart is kept." (or, when the limit is days or dates: "{name} is not on sale right now (outside its days or dates)...") | The package is being sold outside its days, hours or validity dates | Wait for the hours, or remove the package from the cart; the owner can change the schedule on the product |
| "{name} is sold out for today (daily limit)" | The package's daily cap is used up. Cannot appear while the daily limit is off | Remove the package; the owner raises the limit |
| "{name} would cost less than Rp 0 after its discounts. Change a choice; nothing was charged." | The discounts on the choices exceed the package price | Change the guest's choices; the owner checks the discount values on the product |
| "A package can only be refunded as a whole, not item by item. Pick the package line instead." | A refund request tried to return only part of a package's contents | Select the package line, not its contents |
In the package dialog the app also prevents some of these earlier: a package card outside its schedule cannot be tapped, and when discounts exceed the price it shows "The choices' discounts are more than the package price. Change a choice." If the package name cannot be matched, the cashier sees the generic name "This package".
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