Labels in bold are written exactly as they appear in the app.
Error messages and fixes
| Message or symptom | Cause | Fix | Who |
|---|---|---|---|
| Aplikasi Sales belum aktif | Plan without the Sales module, or account without | Switch the add-on on at /plan (chapter 01) or give the Salesman role | Owner |
| A tab is missing (e.g. Rute) | Tabs follow permissions | Grant the matching permission (chapter 01) | Owner |
| Harga per tier missing from the button row | It is only in the side menu | Open it from the side menu | Manager |
| "You are too far from the outlet to check in. Move closer, or check in with a reason." | Tolak check in yang jauh is on and you are outside the radius | Move closer, or write an Alasan then Tetap check in | Salesman |
| "No location yet. Turn on GPS, or check in with a reason." | Block mode on and GPS unreadable | Turn on GPS and location permission, or write a reason | Salesman |
| "Give a reason for the check-in." | Empty reason | Fill Alasan | Salesman |
| "Answer the required tasks (marked *) before closing the visit." / "Required visit tasks are still open. Finish them, then close the visit." | A required task is open | Fill the tasks marked * | Salesman |
| "This visit already has the most photos it can take." | 40 photos per visit | No more photos can be added | Salesman |
| Ambil pesanan disabled | The visit is for a lead, not yet a customer | In Calon use Jadikan pelanggan | Salesman |
| "A product has no price. Ask a manager to set one." | Product without a base price | Manager sets the product price | Manager |
| "A product in the cart is no longer sold. Remove it and try again." (also for variants) | Product or variant switched off | Remove that line | Salesman |
| Butuh persetujuan manajer / "This order goes over the customer's credit limit..." | Approval required and the order is over the limit | Minta persetujuan, wait, place the order again | Salesman, manager |
| "A request for this outlet is still waiting for a manager. A larger amount needs a new request once this one is decided." | An older request is undecided | Wait for the decision or lower the order | Salesman |
| "Your own request has to be decided by another manager or the owner." | You tried to approve your own request | Ask another manager | Manager |
| "This request changed (its amount moved or it was already decided). The list has been reloaded..." | The request changed before the decision | Check the amount and decide again | Manager |
| "This order is already out for delivery or delivered, so it can no longer be cancelled." | Cancel is only before sending | Use Retur barang after delivery | Salesman |
| "This order already has a payment. Ask a manager to void the payment first." | The order is paid | A manager voids the payment | Manager |
| "Only a delivered order can be returned." | Return before delivery | Mark Terkirim first, or Batalkan | Salesman |
| "That is more than was sold minus what was already returned." | Return quantity too high | Lower it | Salesman |
| "That is more than the amount still owed. Lower it." | Payment above what is left | Enter the rest or less | Salesman |
| Perlu sinyal on Terima pembayaran | No connection | Wait for signal | Salesman |
| "This order already has a proof of delivery." / "Enter the name of the person who signed." / "The signature or photo did not upload. Try again." | Duplicate proof, empty name, or failed upload | See the existing proof; enter the name; try again | Salesman |
| "This order already has 10 live links. Revoke the old ones first." | The 10-link cap | Cabut semua tautan pesanan ini | Salesman |
| Tautan tidak berlaku (customer page) | The link expired, was withdrawn or is wrong | Create a new link with Bagikan status | Salesman |
| "Not enough warehouse stock to load (some is already on other vans)." / "That is more than the van holds." | Load or return above stock | Lower the quantity | Manager |
| "The radius must be 20 to 2000 m." / "Choose 7 to 365 days, or keep forever." (photos) / "Choose 30 to 1095 days, or keep forever." (proofs) | Value out of range | Pick an allowed value | Manager |
| "Invalid tiers: percent 1 to 300, rewards not negative, at most 10." / "Two tiers of the same kind cannot share a percent." | Bad incentive tiers | Fix the list | Manager |
| "Your account is not allowed to do this." / "This business's plan does not include Sales." | Permission or plan | See chapter 01 | Owner |
| Chip {n} gagal disinkron | The server refused a queued item | Open the chip, read the reason, Coba lagi or Hapus (chapter 08) | Salesman |
Roles and permissions
| Action | Notes |
|---|---|
| Open Sales (sales address) | Without both: Aplikasi Sales belum aktif |
| Hari ini, check-in, closing a visit, tasks and photos | |
| Pesanan saya, proof of delivery, share status, delivery note | A salesman sees own orders; sees all |
| Mobil (view own) | Load, return, count, the switch: |
| Outlet, Calon, add a lead | Jadikan pelanggan: |
| Ambil pesanan, Pesanan | |
| Terima pembayaran | On top of the Sales keys |
| Rute, Corong, Log kunjungan, Tugas, Harga per tier, targets, incentives, credit approvals, check-in distance, photo retention | |
| Ready-made role Salesman | Base role: cashier |
| Ready-made role Sales Supervisor | Base role: supervisor |
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